Reviews


Gas Furnace Installation in Hudsonville, ST 49401

“Very satisfied with the new Comfortmaker furnace installed by Reliable. They were very courteous, low pressure, and had a product that was much more reasonably priced than a competitor. Check them out for a good customer experience… You won’t be disappointed.”
- Earl S.

Furnace Tune-Up

We’re new to the area so I called the company who had serviced our furnace in the past. After being told it would be 5-6 weeks before they could schedule a tune-up I called Reliable. They were able to come out the next day. Kenton and a new service tech he was training showed up on time and did a thorough check of our 18 year old furnace. While I’m sure he could have found some part to replace, given the age of our unit, he made some needed adjustments and gave it clean bill of health. If you want an honest, experienced HVAC tech give Reliable Heating a call. Can’t say enough good things about them.

– Spencer H.

Commercial Fire Pit Project

We worked with Reliable Heating and Cooling for our fire pit project at Outside Coffee Co and they were a joy to work with. Kenton was a great communicator and very dedicated to the project even when we hit bumps in the road. They dug a trench, laid new gas lines, problem solved around coding issues and coordinated with DTE. We will be working with Reliable for all our heating and cooling needs in the future! 5 stars!

– Erica L.

Heating System Installation

Reliable Heating and Cooling did the entire heating system for our new build. We were so impressed we recommended them to our daughter. Kenton installed a mini split along with doing some work on the existing boiler system. Reliable is not only knowledgeable and dependable, but I believe it is a company with integrity.

– Sherrie S.

Furnace and Air Conditioner Replacement

Cannot recommend Reliable Heating and Cooling enough. We used them through our warranty company when we found cracks in our furnace. They helped us through negotiating a new furnace, installing it, and we even bought an ac unit through them as our policy ends before we were going to use it again. They also called me and moved our appointment up a couple days (to a Saturday no less) because they saw the forecast and didn’t want us to get cold when the weather dropped that weekend. Their rates were extremely competitive and they were very professional.

– Rebekah J.

Furnace Repair

Lisa was amazing and very quick at getting us on the schedule to fixing our furnace. Dan was kind and clear on what happened and what will need to be fixed. He loaned us two space heaters till the part we needed came in. Thankful it was just the next day.
Lisa explained a lot about heaters to me over the phone. Dan was able to fix our furnace and get us back to being comfortable again!!
Excellent company!!!

– Jaime S.

mike
mike
21:35 21 Oct 21
JEANNE GRIFFIN
JEANNE GRIFFIN
18:35 30 Sep 21
Chase and River arrived 5 minutes early and quickly had the old furnace out. Once the new system was installed they explained it's features and cleaned up the area better then found it. The whole project took less time than their original estimate. Tom made the whole process a breeze. Thanks
Tim Van Dyken
Tim Van Dyken
18:03 30 Sep 21
Daven Moralez
Daven Moralez
20:10 28 Sep 21
Great people super nice. Went above and beyond trying get my warranty service for my house to work out even though it didn't they still fought to help save me some money. Quality work, great communication and on time what more could you ask for.
James Leonard
James Leonard
18:55 28 Sep 21
Kenton is the owner and is the one who led the efforts in getting me perfectly set up in my new home. Kenton was extremely professional and communicated clearly with me on his deliverables and what to expect from the Fujitsu HVAC system I purchased for my upstair’s rooms. I also really appreciated that Kenton took the time to figure out how to add a NEST thermostat to use with the Fujitsu system so I could make my entire home system a smart one. Now I have perfect control of the temperature on all three floors of my home.The pricing was clear and I really like how Reliable Heating and Cooling checks in with me annually to come change my filters and make sure my systems are clean and not generating any error codes.I cannot recommend Kenton and Reliable Heating and Cooling enough. It was a pleasure and ease to work with them!
randall krug
randall krug
18:32 24 Sep 21
Service tech (Dan) was on time, very courteous and helpful. He was appreciated.
Ronny Roby
Ronny Roby
19:40 22 Sep 21
Was having issues with my heat All Pro came out said i need a new part it was replaced but still was not getting any heat,made a call back to All Pro let them know the heat is still not working after i paided them they never call me back poor customer service and the guy they send out was just not professional at all. So i called reliable heating and cooling oh my god they came right out ,the young man Dan let know i needed a new furnace but he made sure we had heat this past weekend.So today Chase and River came out and replaced my furnace these young men are true professional at there job they all explain to me all the details. Thank you So muchReliable heating and cooling
Joseph Phillion
Joseph Phillion
14:27 22 Sep 21
Jodie Poortinga
Jodie Poortinga
21:29 17 Sep 21
Kyle Kooienga
Kyle Kooienga
20:03 13 Sep 21
Reliable Heating and Cooling did a fantastic job. The frequent communication and updates from Lisa was very helpful. They were able to schedule and install a new AC unit quickly. The installation itself was fast and professional. I also appreciated the follow-up visit to check on the unit and make sure everything was running as expected.
Tricia Wright
Tricia Wright
22:44 12 Sep 21
They came and helped out on such short notice. Found out they are actually neighbor to me as well.
Casey Korenstra
Casey Korenstra
22:44 10 Sep 21
Great people! We had them install a new AC unit after our old one failed. Pricing was extremely fair and they had everything replaced in no time. Lisa was even kind enough to follow up to make sure we were happy with everything. Could not be happier! I would absolutely recommend them to anyone in need of AC or furnace work.
Jake Okony
Jake Okony
17:25 02 Sep 21
Very positive experience. They are very professional and always on time. 5/5 would reccomend.
Lisa Arndt
Lisa Arndt
20:00 01 Sep 21
amber hampton
amber hampton
19:44 31 Aug 21
Jason Fox
Jason Fox
13:55 31 Aug 21
I hope you try Reliable Heating and Cooling -I doubt you'll be disappointed. The crew that worked on my home treated it as their own. They approached the install WAY more thoughtful than expected. They will be my first call in the future for all HVAC needs. It's kinda weird to write a review on duct work, but these people deserve it.
Brenda Van Baren
Brenda Van Baren
14:43 27 Aug 21
chelsea dornbos
chelsea dornbos
20:58 25 Aug 21
Very good service, thank you
Michelle Braxton
Michelle Braxton
20:32 24 Aug 21
Chase did a great job and always with a smile and made jokes made his time here enjoyable. Thank you again Chase for everything you did, great job.
Rick Hosford
Rick Hosford
17:56 24 Aug 21
I tried to light the pilot must have had the wrong sequence, apparently the service call was $100.00
Misty Wilson
Misty Wilson
15:59 24 Aug 21
Fast service for my ac needs
Karen Renkema
Karen Renkema
18:29 20 Aug 21
I called in the morning and was able to get service the same day. Lisa, in the office, was very friendly. Dan, the technician was professional, polite, and knowledgeable-taking time to explain the system. I will be calling them the next time we have a problem.
Dorothy Lugtigheid
Dorothy Lugtigheid
20:21 19 Aug 21
Diane Vela
Diane Vela
15:20 19 Aug 21
Sami Zamzam
Sami Zamzam
01:52 19 Aug 21
matt cochran
matt cochran
06:12 13 Aug 21
Helped me out when the govt said I couldn't buy my own tube heaters without licenses. I built my barn completely myself and I'm very sensitive to quality work so I was hesitant about having someone else hang these. They did a bang up job, I approve. Highly recommend
Spring Rain
Spring Rain
19:56 11 Aug 21
My AC stopped working on the most humid day of the year, and though they were busy they got to me the same day. The problem was detected instantly and they were in and out quickly. My AC works again! Thank you to the team at Reliable Heating and Cooling for swiftly getting to me. Lisa scheduled us and Dan came within a few hours of my phone call. I'm so impressed! You're in my phone contacts and I will use you in the future for maintenance and emergency help. 5 stars!
Ed Hoekstra
Ed Hoekstra
16:06 10 Aug 21
Thomas Barnes
Thomas Barnes
20:13 09 Aug 21
Super helpful and told me details of what’s wrong and how it’s fixed. Different company told me I needed a new one and he knew the problem and fixed it quickly.
shawna burch
shawna burch
01:22 26 Jul 21
These are the nicest most professional, fast, efficient, honest and cost friendly service pros I've ever used. I always give them a nice tip because I've been so impressed with them.
Jason Koll
Jason Koll
19:10 25 Jun 21
Very pleased with Reliable Heating and Cooling. They were prompt and professional at a reasonable rate. Would absolutely recommend them without hesitation.
jennifer coe
jennifer coe
17:41 22 Jun 21
Very professional and reasonable price! Was able to get job done within days of estimate not weeks like other companies!!
fran vanek
fran vanek
12:34 20 Jun 21
They did a great job and were neat and tidy!
Chris Buckler
Chris Buckler
16:28 18 Jun 21
Everyone at Reliable Heating and Cooling was great to work with. The communication was excellent and the service was even better...which is saying a lot! I highly recommend Reliable Heating and Cooling.
Brian McMurray
Brian McMurray
00:31 16 Jun 21
Very impressed with the service and the price was very reasonable. Dan Hoeve was very knowledgeable and very respectful.
Dean Remington
Dean Remington
15:44 15 Jun 21
New furnace, new A/C, repaired my hot water heater, they are my go to company
Erin McLee419
Erin McLee419
15:02 12 Jun 21
Molly Cope
Molly Cope
10:09 11 Jun 21
Kenton was prompt, informative, and thorough. We appreciated his time and expertise and can truly “rely” on him for any future needs!
Lucie Silver
Lucie Silver
21:09 02 Jun 21
They were awesome and professional, very informative and made everything very smooth and streamline! Would recommend them for any service and will use them again!
Yug Gill
Yug Gill
16:35 26 May 21
Amazing staff. Very professional and answered all of my questions. I will be using them for all my future needs.
Gary Courtright
Gary Courtright
18:52 18 May 21
April Holst
April Holst
21:10 14 May 21
Loved the professionalism of this company!! They are quick at getting back to you and very helpful. All the guys that have been out to our house have been awesome and so friendly and sweet to our kids. We had River and Chase out today to install new furnace and AC unit and they were great. Thanks for entertaining my kiddo while he was home from school! Ladies working in the office are fun to chat with, they really take time to get to know customers.
Michelle Brandt Frederick
Michelle Brandt Frederick
18:32 04 May 21
I am SO impressed with this company. Chase, Allen and River did an outstanding job installing our new furnace and air conditioner. Armondo was incredibly knowledgeable when helping us decide which unit to go with and has been a pleasure to get to know. Lisa, what can I say about Lisa, she’s awesome! Quick to respond to questions, super friendly and overall excellent customer service. I recommend this company 100%. Everyone has great attitudes and it’s obvious they love their jobs. Keep up the great work guys!!
Ellise Haveman
Ellise Haveman
16:56 03 May 21
The team at Reliable Heating and Cooling is fantastic! They kept me informed regarding their arrival and were very prompt (a rare thing to find). They did a great job maintaining/cleaning our AC and took a look at our humidifier to figure out what was wrong. Kenton explained what was causing the issue and what it would take to fix it. He explained it all very thoroughly and at no point did I feel pressured to make a decision/spend extra right away. Overall an excellent experience! I will absolutely call on them again!
Chase Wolbrink
Chase Wolbrink
15:45 26 Apr 21
Deborah Matthysse
Deborah Matthysse
12:18 22 Apr 21
Very happy with the installation and professionalism of all the technicians and support staff. They went above and beyond to complete the installation and I am very pleased with the result. They have my loyalty. I would highly recommend Reliable Heating and Cooling LLC.
Brittany Sinclair
Brittany Sinclair
19:55 20 Apr 21
Can not say enough good things about this company. No one likes to do projects like these but if you have to do it you may as well do it with a company who actually cares about their customers. These days that’s pretty hard to find. Armando gave us our quote and “sold” us the product but never lost touch after he made the sale and made sure to see it through until the end. Chase and River installed the AC and were absolutely awesome. My husband is a total perfectionist and the first thing he said when he saw the job was about how great it looked. That’s a huge deal coming from him. So so so impressed. Lisa helped with any financing and rebate questions and didn’t once act annoyed or impatient with me even though I had no clue what I was doing. I would 100% use them again and will recommend them to anyone I can. May be one of the only times I spent money on something home repair related and felt totally relaxed. You can tell the company is locally owned because of the way the employees acted. You can tell they like their job and have pride in what they do. 10/10 Recommend
Will Owenby
Will Owenby
12:43 10 Apr 21
Reliable Heating and Cooling blew us away! The customer service and open communication was above and beyond what I expected. Lisa, Kenton, Chase, Dan and the rest of the install crew were great. Not only were they on time, professional, and answered all our questions but they were genuinely nice to talk to and have a passion to make sure the customer is 100% satisfied. I would give them more stars if I could! Thank you all so much!
CreationsbyAMPCrafts
CreationsbyAMPCrafts
09:20 01 Apr 21
Great company to work with highly recommended, quick, efficient, friendly, priced reasonably and very knowledgeable, overall a great relief from the stress of just finding a trustworthy company and they are the place to go for all your needs. Thank you for making it easy, love our new furnace and air.
Steve Pohler
Steve Pohler
19:54 22 Mar 21
1: I had a suspected starter issue on my furnace. They came out the next day first thing, and were able to replace the starter. Honest workers, and knowledgeable service. I recommend them. Dan Hoeve did excellent work.2: Dan came out and diagnosed another issue. I decided to have the furnace replace due to age. Their furnace+AC quote was the best, and they made sure it went in right. Chase, River, and Dan were diligent and got the system in and working properly. Kenton even came out and explained how the warrantee and coverage worked. Great experience.
Zach Grover
Zach Grover
16:32 26 Feb 21
Highly recommend. They replaced our AC last summer and it was a great experience. The communication was great and the pricing was very fair.
Hello Real Space
Hello Real Space
23:39 23 Feb 21
Lindsay Woollam
Lindsay Woollam
19:30 19 Feb 21
River and Chase did a great job. On time, professional and quick work.
Ray Vander Weele
Ray Vander Weele
15:01 19 Feb 21
Gentlemen came and thoroughly inspected our failed thermostat system, and was able to diagnose the system quickly and professionally. He got us through the cold spell, and gave us a very competitive quote to fix the problem with the heating system and dampers.
Matt with Forest Hills Homes LLC
Matt with Forest Hills Homes LLC
15:02 12 Feb 21
Reliable Heating and Cooling is a great Subcontractor Partner for my New Home Building company. They have done Brand new homes and Renovations for me and always do a great job. I remember my 7 year old Furnace stopped working in the cold of winter. Kenton stopped over and ordered the parts and got the repairs done quickly. It was great piece of mind since I have 5 kids at home that need to be safe and warm. Keep up the good work!
Kevin Kemp
Kevin Kemp
23:07 03 Feb 21
In simple words, Kenton, Lisa and Dan went above and beyond with the service they provided to repair our furnace when it suddenly "died". The response from AHS Warranty and Reliable was very rapid. It was not a simple fix either and required several new electrical boards, and a new t-stat. I would highly recommend Reliable for any HVAC work you might require....they truly live up to their company name :Reliable: Thanks guys!!
Dan Fritch
Dan Fritch
23:29 01 Feb 21
It took a couple sets of eyes to diagnose the rattling issue On my furnace but all in all the team came through! Thanks for the persistence and friendly communication. I’ll definitely use them again.
Dean Remington
Dean Remington
20:59 01 Feb 21
It's all in the name Reliable from start to finish. Chase and Armondo explained everything that they were going to do and when they left the area was spotless. Fantastic job Thank you
Robert English
Robert English
18:18 30 Jan 21
Sarah Pickard
Sarah Pickard
22:16 28 Jan 21
Kenton, Lisa and team were incredible. After our furnace quit working I called American Home Sheild and they sent Reliable my way. After diagnosis our warranty with American Home Shield covered for our furnace to be replaced. Kenton ended up turning it off and leaving me with some heaters overnight while Lisa managed to get the process expedited with AHS to get my furnace replaced the next day. I am thankful for their fast, reliable customer service.Thanks again to my team at Reliable Heating and Cooling.
Makayla Spencer
Makayla Spencer
14:25 14 Jan 21
This company was FANTASTIC to work with! Lisa, Kenton, Chase, and Armando were all super friendly, honest, efficient and hard-working. Our warranty with American Home Shield covered our old furnace which had started smoking and leaking CO. After assessing what was going on, Kenton ended up turning it off and leaving us with some nice heaters. Lisa managed to get the process expedited with AHS to get our furnace replaced quickly so we didn't have to wait a whole week in a cold house waiting for a new one which would have otherwise been the case. Of course furnaces always die in the middle of winter, right? We ended up asking for a humidifier and AC coil to be installed as well, which they were able to install right along with the new furnace, with an AC unit to follow this spring. Everything they did looks professional and works great and they did a nice job cleaning up when they were done. We're thrilled to have heat again! Looking forward to working with Reliable again in the spring when our AC condenser gets installed. THANK YOU!!!!!
Tonja Walker
Tonja Walker
13:25 10 Jan 21
Professional from the moment they picked up the phone. Great service! No issues getting assistance on a Saturday. Kenton was extremely helpful!
Five Star Real Estate Cindy Wallace
Five Star Real Estate Cindy Wallace
18:08 08 Jan 21
Lisa in the office was so friendly when I called to schedule a furnace tuned up and also to inquire about installing a humidifier. It was very nice to chit chat to build a friendly rapport and have a few laughs! Chase was the one who did the work and he was so kind and friendly! I would definitely refer this company to family, friends and to my clients! Thank you! 🙂
Ashley Wiegand
Ashley Wiegand
21:59 06 Jan 21
Ashley Kemme
Ashley Kemme
18:44 31 Dec 20
Chase and Armondo did an amazing job installing out furnace. They were on time, quick, and professional. Reliable went above and beyond for us to get us a new blower fan after our went out right before Christmas. They were able to find a temporary replacement so that we didn't have to go without heat for two weeks while the home warranty company we were working with kept giving us the run around to get our claim covered. They were able to get us and install a new furnace within two days after getting the claim covered with the home warranty company. I definitely recommend Reliable they were so empathic and were honestly the best customer service and the best company we have had to work with ever.
Ann Vidro
Ann Vidro
22:01 30 Dec 20
Great communication. Average response time was less than 1 hour! Very professional and cleaned up area when they left - so much appreciated!
Derek Helmholdt
Derek Helmholdt
23:57 23 Dec 20
Carl VanDenBerg
Carl VanDenBerg
15:10 01 Dec 20
My furnace stopped working, I called and they were able to come out and repair it in a few hours. Great company to do business with.Thanks again.
Mr Dragon
Mr Dragon
19:51 17 Nov 20
Next day service at almost half the quote from other companies that wanted 2 weeks out for openings
Robert Van Munster
Robert Van Munster
11:04 17 Nov 20
I had Kenton work on my aging boiler heating system. He was very professional, and knowledgeable. Good quality work for a reasonable price. Lisa is very friendly and works with your busy schedule.
Crichton Moffat
Crichton Moffat
12:15 23 Oct 20
Great service from the start. Great communication and service. Will use them again! Highly recommended!
Brittany Churchley
Brittany Churchley
01:25 22 Oct 20
Kenton and Lisa are very professional, yet down to earth people to work with. After getting several estimates from other companies and lots of different opinions, Kenton came in and offered a great bid and knew exactly what to do. The install had a couple hiccups, but they took care of everything and went above and beyond. They are truly a great company to work with. You won’t be disappointed!
Corina Cavazos
Corina Cavazos
01:01 22 Oct 20
From the beginning it was as if I was being taken care of by family. They treated me with the utmost respect and made me feel like a valued customer. I was shocked to see the condition that my AC unit was in and how much it took to get that old unit replaced. These gentlemen took their time and what was supposed to have been a 3 hour job ended up being an 8 hour job.Not only did they do a fantastic job but they also came in at just over half of what I was quoted by other companies!Thank you Dan, Kenton, Lisa, Allen, Justice and Larry for taking such good care of me and my home❣
Terry Laurain
Terry Laurain
11:52 18 Oct 20
Reliable Heating and Cooling RI professional outfit that gives you satisfaction and they watch what jobs are doing and they finish what they're doing and it clean up
Dave Brinklow
Dave Brinklow
20:58 12 Oct 20
Outstanding, Lisa was very professional and helpful, prompt service. Would highly recommend.
Collin Mulder (Mulderc)
Collin Mulder (Mulderc)
14:43 12 Oct 20
Kenton and Allen were fantastic! Our AC unit died and our furnace was on its last leg, and they were very helpful through the quoting process and installation. On time, professional and did excellent work! The new furnace and AC units are up and running great! Would definitely recommend them and will be using them for any future work!
Kailey Hourani
Kailey Hourani
00:00 11 Oct 20
We genuinely enjoyed working with everyone at Reliable. They are quick to respond and worked with us every step of the way to make things easy for us. They helped us to communicate/acted as the middle man with American Home Warranty when they were being rather difficult and in the end everything worked out and our AC unit is working perfectly! We would 100% recommend this company to anyone!
Marlene Frost
Marlene Frost
17:30 01 Oct 20
Great and timely service.
tara penny
tara penny
16:24 22 Sep 20
Chase and the crew were great, punctual and kept us aware of every detail. Would highly recommend them!
Justice Curry
Justice Curry
11:38 22 Sep 20
Brittany Fuller
Brittany Fuller
11:36 30 Aug 20
Karen Elve
Karen Elve
10:27 25 Aug 20
They were very efficient, explained the product well & everything was done in a timely manner.
Jennifer Mansfield
Jennifer Mansfield
19:00 10 Jun 20
Our A/C went out and they were able to fit us in the same day between other scheduled calls. Very responsive and friendly. We couldn’t be happier with Lisa who scheduled our service and Dan the technician who repaired our A/C unit.
Althea Brunsting
Althea Brunsting
14:50 09 Jun 20
Very satisfied with the service. Highly recommend.
Brenda VanBaren
Brenda VanBaren
13:36 30 May 20
Reliable did a great job. Kenton showed up within a day to give us a quote for an ac unit. We received the quote by the next business day. We accepted and they were here 2 days later installing the unit. They were efficient, professional, and very nice to work with. Definitely calling them again for more ac and furnace needs. I recommend them for your next heating and cooling needs.
Matt Tyink
Matt Tyink
14:49 27 May 20
Friendly and reliable service. Talking about my issue and scheduling a service tech on the phone was quick and easy, very helpful and friendly on the phone. Was able to diagnose, fix, and get our AC up and running quickly. Would recommend utilizing their service.
Bill Kohn
Bill Kohn
18:43 07 May 20
Wyatt Morren
Wyatt Morren
13:03 05 May 20
They were there when they said they would, they great on the job but very friendly. I would recommend them to anybody!
Adryanna Holmes
Adryanna Holmes
20:33 04 May 20
Sarah Fuentes
Sarah Fuentes
19:44 01 May 20
Really appreciate the informative timely help from everyone at Reliable Heating and Cooling. I went through my home warranty company and they originally sent someone from a different company. I was not happy and asked for a second opinion. Reliable came out and was professional, understanding and worked with me through financing and scheduling. I highly recommend their services!!
Lori Almy
Lori Almy
17:29 30 Apr 20
Kenton and his crew installed my Generac Generator on 4/28/20. I was very impressed with his crew and how quickly they got the job done. You could tell they all knew what they were doing!!!! Very happy with the price and a job well done!!!
Phil Koole
Phil Koole
19:05 24 Apr 20
Becky Coster
Becky Coster
06:24 24 Apr 20
kyle ruggles
kyle ruggles
13:32 17 Apr 20
Amanda Stevens
Amanda Stevens
16:47 16 Apr 20
Nice techs, professional and timely.
Jason Stratton
Jason Stratton
15:10 13 Apr 20
Randy Sanders
Randy Sanders
19:03 10 Apr 20
EXCELLENT SERVICE from the first call with Lisa...the estimate by Kenton...the entire install staff...to the removal of the old furnace and hot water heater. Great all the way through! HIGHLY RECOMMEND THEM!
chris burgos
chris burgos
19:00 10 Apr 20
martingreydanus
martingreydanus
12:35 29 Mar 20
Kenton am came out at 8:30 at night to check on our furnace and provided efficient and excellent service. Would recommend for your furnace needs
Jonathan Westra
Jonathan Westra
12:46 04 Mar 20

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