Over 2,000 Jobs Completed! More About Us
Phone 616-253-3979
  • Mon-Fri 8:00am-5:00pm
  • Sat
    By Appointment Only
Emergency After Hours & Weekend Hours Available

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Reliable Heating & Cooling strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 616-253-3979.

      "Quality Service & Fast Response"

      My water heater went out suddenly, and Reliable was able to come out that day to check out the damage and install a new unit the next morning. Chase and River were excellent and handled getting a second replacement unit after the first was damaged extremely professionally. They also performed additional work to get the rest of my HVAC system up to code at no additional charge. Thank you so much!

      Chris K.
      "Fantastic Job & Great Communication"

      Reliable Heating and Cooling did a fantastic job. The frequent communication and updates from Lisa was very helpful. They were able to schedule and install a new AC unit quickly. The installation itself was fast and professional. I also appreciated the follow-up visit to check on the unit and make sure everything was running as expected.

      Kyle K.
      "A Truly Reliable Team"

      The team is professional, knowledgeable, and definitely reliable. I had a very good experience with Reliable Heating & Cooling, from the customer service to the solution they offer, not to mention the well-done work and availability of the staff. I highly recommend this company.

      Rachid B.
      "Love My New Water Heater"

      I love my new water heater from Reliable Heating and Cooling! Dan, a Reliable Heating service technician, first diagnosed a serious issue with the gas valve of my old, corroded sediment-filled water heater. Dan was extremely methodical and professional in his diagnosis, and I chose to replace rather than repair the failing water heater. Tom, the project manager and scheduler, arranged for a next-day installation - great service just before the New Year holiday! My installer, Allen, arrived on time and did a top-notch installation. From diagnosis to replacement in one business day - Wow! When you choose Reliable Heating and Cooling, you are hiring a team of professionals ... as a Grand Rapids landlord, I will DEFINITELY choose Reliable Heating and Cooling again.

      Antonio R.
      "Reliable installed a new water heater and air conditioner for us this Spring."

      Reliable installed a new water heater and air conditioner for us this Spring. Their price was the best of three quotes and we were extremely happy with their service. They were responsive and professional. After the job was done and before the inspection, they sent a supervisor to double check their work. I recommend using them without hesitation.

      David B.
      "I want to rename this business 'LIFESAVING Heating and Cooling LLC' because that's what Lisa, Kenton and Tom did for me."

      I want to rename this business 'LIFESAVING Heating and Cooling LLC' because that's what Lisa, Kenton and Tom did for me. When my old furnace went on the fritz on one of the coldest Saturdays of the year, I had a sinking feeling in my stomach. I dialed up Reliable Heating and Cooling and a very cheerful Lisa answered. I was surprised someone would answer the phone on a Saturday, and even more stunned when Lisa told me that Kenton, their crackerjack heating technician, could arrive at my Grand Rapids house within three hours. Kenton and Tom, the repair team, arrived and diagnosed the problem. Rather than talking down my ancient furnace and trying to upsell me on replacing it, they patiently explained what was wrong and assured me they could make the furnace work until Monday when they would return with new replacement parts. True to their word, the furnace was up and running again, and on Monday, they returned with brand-new parts as promised. The repair was reasonable and I was pleasantly surprised that they didn't try to pressure me into replacing the furnace on their return visit. Honestly, Reliable Heating and Cooling are lifesavers and I recommend this business for its professional quality work at an affordable price.

      Jefferson F.
      "Great Experience"

      Great experience. Chase and River did a great job replacing the furnace and AC unit. Both were very polite, professionally and easy to talk tol. They made sure everything was installed to perfection. Had a quote Wednesday and installation was Friday, very appreciated since my furnace was completely shot. Highly recommend this company. Great prices compared to others in the area and the team was great to work with!

      Ryan D.
      "Reliable Heating and Cooling is a company I trust to help the apartment/townhome community I manage."

      Reliable Heating and Cooling is a company I trust to help the apartment/townhome community I manage. They are timely, and responsive. I work most with Tom M. and he is wonderful and tries to be as accommodating as possible! Definitely recommend!

      Kylee V.
      "Excellent Service"

      Great service! Kenton replaced our old 65 gallon water heater with a Navien tankless unit. Very clean installation. Appreciated the follow-up quality check by Dan -- "another pair of eyes," as Kenton said as he finished. Dan found a loose clamp and corrected it immediately. Like the Navien, too -- much quieter than our old heater, and now unlimited hot water when grandkids take showers.

      Dale S.
      "Consistent Service"

      I always receive great service from Reliable Heating and Cooling. Also, very reasonably priced for the services received. I highly recommend them for all your HVAC needs!

      Yvonne M.
      "Highly Recommend"

      They did a great job replacing my water heater. Techs were professional, courteous and on time. Will recommend and use them for future work!

      Phil R.
      "Great Subcontractor Partner"

      Reliable Heating and Cooling is a great Subcontractor Partner for my New Home Building company. They have done Brand new homes and Renovations for me and always do a great job. I remember my 7 year old Furnace stopped working in the cold of winter. Kenton stopped over and ordered the parts and got the repairs done quickly. It was great piece of mind since I have 5 kids at home that need to be safe and warm. Keep up the good work!

      Matt F.
      "Polite & Courteous"

      They came out gave me a price 600 dollars cheaper than another company. It was installed the next day. They were polite and courteous and cleaned up the area better than it was when they started.

      Debbie R.
      "Above & Beyond Service"

      Kenton and his team came to our rescue two years ago, in the winter, when our furnace failed and installed a new one. At the one year check up, he even left us with a full box of filters. Kenton and his team go above and beyond to take care of their clients. I have been referring them to all my friends and family!

      Aimee C.
      "Fantastic Experience"

      This company was FANTASTIC to work with! Lisa, Kenton, Chase, and Armando were all super friendly, honest, efficient and hard-working. Our warranty with American Home Shield covered our old furnace which had started smoking and leaking CO. After assessing what was going on, Kenton ended up turning it off and leaving us with some nice heaters. Lisa managed to get the process expedited with AHS to get our furnace replaced quickly so we didn't have to wait a whole week in a cold house waiting for a new one which would have otherwise been the case. Of course furnaces always die in the middle of winter, right? We ended up asking for a humidifier and AC coil to be installed as well, which they were able to install right along with the new furnace, with an AC unit to follow this spring. Everything they did looks professional and works great and they did a nice job cleaning up when they were done. We're thrilled to have heat again! Looking forward to working with Reliable again in the spring when our AC condenser gets installed. THANK YOU!!!!!

      Makayla S.
      "Professional Experience"

      Loved the professionalism of this company!! They are quick at getting back to you and very helpful. All the guys that have been out to our house have been awesome and so friendly and sweet to our kids. We had River and Chase out today to install new furnace and AC unit and they were great. Thanks for entertaining my kiddo while he was home from school! Ladies working in the office are fun to chat with, they really take time to get to know customers.

      April H.
      "Quick Response & Great Service"

      Reliable responded quickly and sent out tech the same day. Dan was very professional and made sure the job got done so we had heat in the house.

      Jacob Z.
      "Treated Me Like Family"

      From the beginning, it was as if I was being taken care of by family. They treated me with the utmost respect and made me feel like a valued customer. I was shocked to see the condition that my AC unit was in and how much it took to get that old unit replaced. These gentlemen took their time and what was supposed to have been a 3 hour job ended up being an 8-hour job. Not only did they do a fantastic job but they also came in at just over half of what I was quoted by other companies! Thank you Dan, Kenton, Lisa, Allen, Justice, and Larry for taking such good care of me and my home.

      Corina C.
      "Impressed By This Company"

      I am SO impressed with this company. Chase, Allen and River did an outstanding job installing our new furnace and air conditioner. Armondo was incredibly knowledgeable when helping us decide which unit to go with and has been a pleasure to get to know. Lisa, what can I say about Lisa, she’s awesome! Quick to respond to questions, super friendly and overall excellent customer service. I recommend this company 100%. Everyone has great attitudes and it’s obvious they love their jobs. Keep up the great work guys!!

      Michelle B.