Special COVID-19 Policy
We strive for excellence in our service and are dedicated to the safety and wellbeing of our customers and our technicians. We have instituted new operating procedures due to the COVID-19 Stay-at-Home Order.
- The dispatcher will ask about sickness in the home
- We will arrive wearing gloves, mask, and booties
- We will wipe down all surfaces we touch
- We will inform you of your indoor air quality options
At Reliable Heating and Cooling, supporting the greater Grand Rapids area is our top priority. Our team includes the best technicians and the best products in the HVAC industry to meet our customers unique needs. We research new products and review industry changes to insure our customers are getting the best solution available.
As a full-service, family owned and operated heating and cooling company, we understand our customers needs, whether you live in the city, the woods, the prairie or the Lake Michigan shoreline.
Quality, top-notch service, attention to detail, (and the occasional funny Facebook post) set us apart from the rest.
We are passionate about providing comfort at a fair price. We work with you to accomplish your heating needs efficiently with the attitude of a patient teacher—keeping you informed of standards and procedures while striving to exceed your expectations. You can trust us with your heating and cooling needs.
We are licensed with the State of Michigan and are fully insured.
We serve you with as we would serve our neighbors. We believe in putting others before ourselves, and treating our customers with the kindness and respect they deserve.
We enjoy working together a team. We make sure that Reliable Heating and Cooling is an open, honest, and detail-oriented crew that anticipates the needs of you, our customer.
From Lisa at the front desk, to our service technicians in the field and installers at the job, our team works with you to make informed decisions that meet your needs the needs of your household. We keep you informed about our process, your options, the job timeline, and all the different ways to pay. We also educate you about possible steps for the future.
We strive for excellence in our service. We make sure our employees are trained, EPA certified, proficient with new equipment, and knowledgeable about older units too. We continually pursue additional training and higher degrees of licensing.